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What is an Entrepreneur?

Funny Insights on Entrepreneurship…you have my empathy! A friend was admiring my great skill and courage in founding and running my own business, and so I mused to myself at how often outsiders see entrepreneurs as great role models and even pinnacles of leadership.

  If you run a small business, you may chuckle at such…

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Women of the Mall

I’m sitting here at Southcentre Mall’s food court here in Calgary, absorbing the sites and sounds.  It’s a lovely spring afternoon during the Easter long weekend, and the mall is somewhat busier than you’d expect.  The smell of various food vendors hangs in the air, and people sit individually and in small groups, chatting and…

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5 Tips for Hiring the Perfect Sales Person

  Finding an excellent person to handle the sales role in your company with knowledge, trust, and ambition can seem like an impossible task.  At Tenato, we have helped many clients over the years to find excellent sales people, and we’ve developed a few unconventional techniques that seem to make an important difference. Attitude.  In…

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Customer Loyalty Programs – Real or Bull?

  Ever been in a relationship where you were extremely loyal to your partner, but your partner wasn’t even close to loyal to you? Then perhaps you know where I stand on customer loyalty programs. Businesses all want perfectly loyal customers. And many, many spend a great deal of effort and money on so-called loyalty…

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6 Techniques in Competitive Intelligence You Must Not Ignore

  Now, we’ve never done this, but it used to be that companies would have to go through competitors’ garbage or hack into their private networks to find out what they were up to.  Today, with online “footprints  in the sand” left all over the web, getting competitive intelligence is easier than ever, and is…

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Canadian PR Definition

The Bottom Line Is That Canadian PR Pros Practice In The Public Interest by Judi Gunter, BA, APR, FCPRS, L.M. My  parents would have liked the idea that the Canadian Public Relations Society didn’t go in lock step with the Public Relations Society of America in the matter of defining what Public Relations is and…

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