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THE BLOG

Marketing Trends: Finding a Strategy that Endures

Customers are favouring individual personalized experiences, and one-size-fits-all strategies are on the way out. If it’s mass merchandise you’re selling, you need an online store and an in-store experience that will really matter to the customer….

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5 Things to Improve Customer Service during Busy Times

Your business is running at capacity. You are as busy as you ever imagined you’d be.  Everything is good, right? Wrong. When businesses reach capacity, so much effort goes into keeping things going – ordering inventory, hiring staff, keeping staff, losing staff, tracking sales, making deposits – that customer service and implications for the longer…

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Tourism’s Shift to Customer Engagement

There’s an organization called Destination Next that provides insight into strategy for destination marketers. One of the current trends they’ve identified is a shift from marketing as a broadcast media to one that is an engagement media. As I considered what this means to tourism, I reflected on a sentence on page 2 of the…

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Happy 20th Birthday, Tenato!

On Wednesday Tenato celebrated its 20th anniversary. First, we would like to extend a warm thank you to everyone who dropped by to share in the merriment. Tenato would not be possible without the entrepreneurial spirit of our clients and the dedication of our associates. 20 years is an important milestone. While we have the…

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Customer Appreciation 101

Customer appreciation events, like special sales, lunch & learns or breakfasts, can build excitement about your offerings and foster customer loyalty. Are they a good option for your business? Here’s what you need to know. Who Should Hold a Customer Appreciation Event Customer appreciation events can work for many types of businesses — if there…

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Welcome Lynda!

It is with great pleasure that we welcome Lynda Greuel to our Associate Team as an Event Planner and Project Coordinator on a contracting basis. An event planner you say?   Are we in the business of planning events?   Not per se, and certainly not “personal” events like family gatherings or weddings.    But…

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