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Anti-Spam Part 2

CTRC’s Anti-Spam Law

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Well, I have been suitably rattled after watching the presentation on Canada’s  new Anti-Spam legislation, in effect this July.   One of the key points made by the presenter, Martin Kratz of Bennett Jones, was that this was a piece of legislation that bypassed a public consultation process before being passed into law.    Now we can see why — had marketers learned about it, there would have been a lot of protest, and it would have happened in the form of social media waves, more than likely – negative comments about the feds, bad publicity, lobbying – all things marketers are exceedingly good at.  Now, too late.   We are not impressed.  Take a look at some of the revelations from last night’s discussion:

  • Got a longstanding email list from years in business, but no record of when people “opted in”?   You’re taking your life in your own hands.   One complaint (and the government has apparently hired 60 new “enforcement officers” who are on a public-awareness road-show) and you could face fines of up to $10MM.  And even if you don’t get fined that much, the legal battle is not a place you “want to go.”
  • Did you buy a list to use for prospecting?   This isn’t one we recommend to clients anyway, but the message here is BE VERY CAUTIOUS.  If you can’t prove that each person double-opted in, you could be liable.  What’s more, if one person on that list complains to the CTRC (specifically, the Canadian Radio-television and Telecommunications Commission), it’s off to battle for you.
  • Are you holding a sale and want to send an e-mail blast?   If you invite a family member who isn’t a parent or child, that too is off limits.   Aunt Mildred or Uncle Joe could complain and send you to the big house.
  • Don’t even think about introducing your company via email if someone didn’t explicitly say you could contact them.  That’s selling, and if the person complains, you’re hooped.  I understand if it’s a mass email here – -but what if it’s a one-of?  A tailored letter?  Not really reasonable in my book to get in trouble here.  However, I think phone calls are better anyway for this purpose.

This brings in a whole new level of liability for marketing agencies.  Either get your client to “sign off” that your e-marketing on their behalf is all their liability and responsibility, or face major risk.  Even then, you may not be safe.   The weird part is, telephoning off a list, or killing trees to create snail mail off a bought list is just fine.  It’s simply e-messages that are being targeted here.    The problem is that it’s going to kick good businesses with longstanding lists in the shins.  And the nice little e-newsletters with helpful recipes and free advice are probably going to be a thing of the past, not to mention “drip” campaigns that help you stay in touch with prospects so they don’t forget about you.   You can do them – if you dare — but why risk it?  These are good solid marketing techniques that worked well — and as anyone can tell you, there aren’t too many marketing methods out there as safe and reliable as staying in touch by email.

Thanks to Martin Kratz and his Associate (whose name I didn’t catch, my apologies) at Bennett Jones for helping the industry here in Caglary to be made aware.  As he emphatically stated, “Ignorance of the law is no excuse.”   However, ignorance of what the public thinks about making such laws is apparently okay.   And here’s a link to their ANTI-SPAM REFERENCE GUIDE.

The legislation kicks in July 1st, 2014. Perhaps it is a last ditch effort to save Canada Post.

 

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Jacqueline Drew
About the Author - Jacqueline Drew
Jacqueline M. Drew, BComm MBA is CEO of Tenato Strategy Inc., a Calgary-based marketing research and strategy firm. She loves to use her superpowers "to help the good guys win" and is also an energetic supermom, bandleader and songwriter.

4 thoughts on “Anti-Spam Part 2

  1. Great article. I’m about to start an email marketing campaign and have gone over all this with my client, but I may take your advice in this article and get them to sign off that my company is not liable if what he’s told me is untrue.

  2. Thanks for the summary. Definitely not something to be taken lightly. Is it also true you can only contact leads or prospects electronically for 2 months after you get their implied consent and you can only contact customers for 2 years after they purchase from you?

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