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THE BLOG

Tourism’s Shift to Customer Engagement

There’s an organization called Destination Next that provides insight into strategy for destination marketers. One of the current trends they’ve identified is a shift from marketing as a broadcast media to one that is an engagement media. As I considered what this means to tourism, I reflected on a sentence on page 2 of the…

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New Virtual DMO Service

We are very pleased to announce that we have launched a new Virtual DMO service at Tenato. With the addition of our new Tourism Strategist, Ginny Holtby, and the rest of the team at Tenato, we have crafted a complete end-to-end service for small towns and destinations that cannot afford or acquire a fully-staffed in-house…

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Determining Your Platforms

Where the Clients Are: Determining Your Platforms By now, you’ve decided that your business needs a social media presence in order to compete in today’s market. But wait– that doesn’t mean you should head online to open an account on every social media platform out there. More doesn’t necessarily equal better; in fact, you should only begin…

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Canadian Visitation Trends

Destination Canada publishes a monthly snapshot of overall tourism. It is a great source of data and is good for seeing trends. Like many statistical reports, the trade-off is timeliness. Generally, there is a two to three month lag, which really isn’t too much of a problem for long term planning. Source So, what do…

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Traveller Insight Through Customer Conversations

If you’ve ever travelled, you know that we all have different quirks when it comes to being on the road. When visiting a new city, there are some folks that pull out the map at the beginning of the day and plan every turn and twist of their walkabout. There are others that just head…

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Stop Using Hashtags Blindly

And Make Them Work For You! If you have been guessing at your hashtags on your social media marketing posts and hoping for the best– or worse, you don’t even know the potential benefit of hashtags at all– you need to know that they could be getting you great results, if only you use them…

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